1. Introduction
CastlR ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CastlR security platform, incident reporting services, and mobile applications (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not access or use our Services.
2. Information We Collect
We may collect several types of information from and about users of our Services, including:
2.1 Personal Information
Personal information is data that can be used to identify you individually, such as your name, email address, postal address, phone number, and payment information. We collect personal information when you:
- Register for an account
- Submit an incident report
- Contact our support team
- Participate in surveys or feedback sessions
2.2 Usage and Device Information
We may automatically collect information about your device and how you interact with our Services, such as:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (hardware model, operating system)
- Location information (GPS coordinates when submitting an incident report)
- Photos and videos you upload as part of an incident report
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Services
- Process your incident reports
- Coordinate with security personnel
- Send you notifications and updates about your reported incidents
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
4. How We Share Your Information
We may share your information in the following situations:
- With Security Personnel and Property Management: To facilitate incident response and documentation.
- With Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as data hosting and analytics.
- For Legal Reasons: We may share information if we believe it's required by law, such as in response to a subpoena or court order.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.
7. Children's Privacy
Our Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@castlr.com.